Etikett: leadership

FROM DIVISION TO SYNERGY


One of my favorite assignments last year was a Team Effectiveness Project for a consumer goods company.

THE CHALLENGE
The head of the Consumer Insights team approached me since his team struggled with collaboration. The team was divided between seasoned members and newcomers, leading to low engagement scores and a reluctance from other departments to collaborate.

OUR APPROACH
When interviewing team members, it became clear that they didn’t have common goals, nor did they play by the same rules. We used Team Pro, a structured and well researched method for team development. With an online assessment and a series of workshops we worked on strengthening:

1.      Transitional Processes: The interactions that occur before and after work processes where the team plans and evaluates. (To use a sports analogy: before and after the game)
2.      Action Processes: The interactions in the team where they perform their work duties to achieve their goals. (During the game)
3.      Interpersonal Processes: Activities addressing the team’s emotional climate. (Around the game)

During exercises and simulations, my co-facilitator and I observed the team and gave them feedback on their behaviors. The team then developed an action plan for what they wanted to improve and how.

THE RESULTS
–         8-percentage-point increase in employee engagement score.
–         27% uptick in internal net promoter score.
–         The team was recognized as a good place to work, with more internal applications for vacancies.

A key reason for the results was the team leader’s willingness to invest in team development over time. This year we are doing another Team Pro check-in with the team 😊.

Interested in how your team can work better together? Let’s talk

WHO AM I IF I CAN’T RUN WITH THE BALL?

If my business had a muse, it would be Louisa in Encanto 🏋‍♀️

I watched the movie again with my kids the other day. The lyrics really speak to my mission of helping high achievers perform sustainably.

❓❓ What would you say to Louisa, to the ’Louisas’ in your team, to yourself if you identify?

”I’m the strong one, I’m not nervous
I’m as tough as the crust of the Earth is
I move mountains, I move churches
And I glow, ’cause I know what my worth is
I don’t ask how hard the work is
I take what I’m handed, I break what’s demanded…

Under the surface, I’m pretty sure I’m worthless if I can’t be of service
Under the surface, I hide my nerves and it worsens
It’s pressure like a drip, drip, drip that’ll never stop, whoa
Pressure that’ll tip, tip, tip ’til you just go pop, whoa, oh, oh
Watch as she buckles and bends but never breaks, no mistakes
Who am I if I can’t run with the ball?
Who am I if I can’t carry it all?”

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NOT ENOUGH MEETINGS?

Emma Vallin, Organizational & Leadership Consultant

Knowledge workers spend on average 85% of their time in meetings, which studies show negatively affects well-being. Not surprisingly many organizations are opting for meeting-free days.

But how does this effect cooperation and productivity?

A study* of companies who had implementing meeting-free days, found that:

ONE meeting-free day a week resulted in:
✅ Autonomy: +62%
✅ Cooperation: +15%
✅ Engagement: +28%
✅ Productivity: +35%
✅ Stress: -26%

With TWO meeting free days, the numbers jumped to:
✅ Autonomy: +78%
✅ Cooperation: +43%
✅ Engagement: +32%
✅ Productivity: +71%
✅ Stress: -43%

Is there such thing as too few meetings, I hear you ask?

THREE seems to be the optimum number of meeting-free days, according to the study. After that, metrics like productivity and satisfaction start declining and micromanagement starts creeping up again.

❓ What if anything, surprised you about these numbers?

❓ What is your experience of meeting free days?

📈 Take the poll: how many meeting-free days do you prefer: https://lnkd.in/dEJErM85

* The Surprising Impact of Meeting-Free Days. Benjamin Laker, Vijay Pereira, Pawan Budhwar, and Ashish Malik. MIT Sloan Management Review, January 18, 2022

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Case Study – Executive Coaching

Mairi is the Head of Leadership Development at the Karolinska University Hospital and has recently completed my Executive Coaching Program. It’s a six-month intensive coaching program for leaders based around the EQ-i 2.0 Emotional Intelligence Framework. The coaching sessions took place on Zoom, and we met approximately every third week.

I sat down with Mairi to ask her a couple of questions about her experience.

Emma: Hi Mairi, what made you apply for the Executive Coaching Program?

Mairi: I had been recently appointed as the Head of Leadership Development at the Karolinska University Hospital. Given the consequences of the COVID-19 pandemic on staff and managers and the unique culture of our organization, a coaching program that builds on Emotional Intelligence resonated well with my perceived needs for personal and professional development.

Emma: What has the coaching given you?

Mairi: The coaching has primarily given me two things – increased self-awareness and space for self-reflection. While these two things are the essence of what I work with to create for others, the gift of time and support from Emma to have that space for myself, has been invaluable.

Emma:  What did you learn during the coaching program?

Mairi:  The EQ assessment was very comprehensive and shed light on capabilities that I need to get better at in order to become a more effective leader and leadership developer. I also learned how the different components are interdependent and realized how some of my strengths actually become a hinder for my performance when overused. Last but not least, it was an important reminder that regardless of one’s level of experience or stage of development, it is hugely beneficial to have periods in one’s life that are supported by a coach.

Emma: What elements of the program had the greatest impact on you?

Mairi: The greatest impact came from the combination of the EQ assessment and the coaching. The EQ assessment was eye opening and combined with coaching, its effects will be long lasting. Improved self-awareness means that I pay close attention in every situation where my capabilities are challenged. Attention is really what changes a mere experience into deliberate practice and can thus contribute to continual learning. The assessment alone would be simply information in form of a report. The coaching without the assessment would risk lacking intentionality and direction. So it’s the combination that makes it a winning concept.

Emma: Who do you think would benefit from Executive Coaching?

Mairi: Anyone with a growth mindset, i.e. anyone with a will, curiosity, openness and vulnerability to become better versions of themselves.

Emma: How would you describe me as a coach?

Mairi: Emma has a great ability to listen, to really listen. To pay close attention to what her client needs the moment they start their session. She masters the art of asking great questions and doesn’t hesitate to challenge the deeply held beliefs her client might hold about their situation, performance and learning. I’m deeply grateful for her generosity to support me in my growth and help me lead from my purpose.

Thank you Mairi for taking the time to reflect on this. As a coach I always learn something new with each client. It was an honor to work with Mairi and to follow her progress. I learned a great deal from her deep understanding of leadership and her willingness to challenge her perceptions.

If you or your organization are interested in Executive Coaching, please get in touch and I’m happy to tell you more.