First up in my series of blog posts on psychological safety is the dimension of open conversations and dialogue.
‘the degree to which difficult and sensitive topics can be discussed openly’ –
open conversations help your team take advantage of opportunities. It gives you invaluable insights into each other and can help you move past challenges. Quality dialogue is necessary for the team to learn and stay engaged.
In contrast, if the quality of the conversation is low it can stop you from speaking up about risks or challenges. As an organization you might lose out on business-critical information and miss opportunities. One of the symptoms can be that your meetings are very short or often rescheduled.
“The quality of your conversations will determine the quality of your outcomes” – Amy C. Edmondson
Here are some tips for encouraging open conversations:
- Share your learnings or take-aways from conversations
- Ask twice as many questions as you tell. Replace “I think” statements with “what if” statements to invite voice and limit self-promotion
- Make yourself available and listen with curiosity & empathy
- What meetings do you reschedule regularly? What is causing that change and what is the impact on the team?
Next up: Attitude Towards Risk & Failure
Photo: Janine Laag